Shipping and returns conditions

SHIPPING & RETURNS


Shipping times

  • The current estimated order processing time is 1 - 2 business days for products in stock. In case of a change of size or special requirements, this period may vary. Please note that orders placed over the weekend will ship Monday / Tuesday beginning at 9:00 am. During this time, we will process the packaging carefully to proceed with the shipment.
  • If you believe that you have experienced a delay in your shipment that exceeds the usual processing time, please let us know by contacting the Customer Service team or sending us an email at dropmartattoo@gmail.com (be sure to provide your order number ).
  • Estimated shipping times and costs:
    Delivery times:
    • Spain: 3-4 days
    • Europe: 7-8 days
    • Resto of the world: 15-17 days
    Shipping Costs in Spain
    • from 100gr to 500gr: 2,99 €
    • from 501gr to 1000gr: 3,99 €
    • from 1001gr to 2000gr: 4,99 €
    Shipping Costs in Europe
    • from 100gr to 500gr: 5,99 €
    • from 501gr to 1000gr: 8,99 €
    • from 1001gr to 2000gr: 14,99 €
    Shipping Costs in the Rest of the world
    • from 100gr to 500gr: 7,99 €
    • from 501gr to 1000gr: 14,99 €
    • from 1001gr to 2000gr: 24,99 €

Returns and exchanges

Returns
At Gotamar Tattoo we believe that our fashion is unique and we want your shopping experience to be so. That is why we constantly look for ways to offer you the best exclusive garments through a good Customer Service. In any case, we are also aware that there are problems that, against our will, may arise during the purchase process, which is why we make the Returns Policy available to you.
How do I return an item?
If you are not satisfied with your order, you can return the item (s) as follows: First of all, please let us know by contacting the Gotamar Tattoo Customer Service team or sending us an email at dropmartattoo@gmail.com (make sure you provide your order number). When sending the item back, please fill in the sender and recipient information in this order:
FROM:
FULL NAME:
SENDER'S ADDRESS (IN CASE OF RETURN):

TO: Gotamar Tattoo //
C/Noruega, Nº68 - 38650 Arona ( Santa Cruz de Tenerife). ESPAÑA

Changes and refunds

Please note that you have 15 days from receipt of your order to request an exchange or refund, or 28 days if the item is defective. Please send us a proof of shipment after we send the package to make sure the shipment goes well. In case the courier requests it, please remember to add to the description of your package: "Return for purchase. No commercial value" and mark the value as € 0. As soon as we receive the return item, we will process your refund or exchange within five business days. Please note that packages that require customs payment upon arrival will not be accepted and will be returned to the sender.
Remember...
  • Contact us first of all.
  • All returns must be shipped within 15 days after receiving the order.
  • All items must be returned, unused, and keep the original Gotamar Tattoo labels.
  • Please note that refunds can only be returned by the same form of payment in which the order was placed.
  • Return shipping charges are non-refundable unless we have made the mistake.

If you have any question…

Send us an email at gotamartattoo@gmail.com Use our Customer Service Form and our team will answer all your questions.